# Support

Copyright (c) 2022, 2023 IBM Corporation. All rights reserved. This program and the accompanying materials are made available under the terms of the Eclipse Public License 2.0 which accompanies this distribution, and is available at https://www.eclipse.org/legal/epl-2.0/

Eclipse Memory Analyzer is an open source project. See for suggestions about obtaining help if you have problems running the tool.

# Error Log

For initial investigation of problems with Eclipse Memory Analyzer, consult the error log using Window Error Log

# Acquire Diagnostics

To further assist in diagnosing a problem with Eclipse Memory Analyzer itself try the Acquire diagnostics command, also available from Help Memory Analyzer Diagnostics... This can capture a thread dump, showing what each Java thread in the Eclipse Memory Analyzer process is doing. It can also capture a heap dump.